PAIA Manual

Promotion of Access to Information Act, 2 of 2000 — Section 51 Manual

This manual is published in accordance with Section 51 of the Promotion of Access to Information Act (PAIA), 2 of 2000, as amended by the Protection of Personal Information Act, 4 of 2013.
1. Overview

This manual provides information on how to request access to records held by Shap ZA (Pty) Ltd, in accordance with PAIA. The manual is available free of charge on our website and at our registered office.

2. Company Information
  • Registered Name: Shap ZA (Pty) Ltd
  • Registration Number: 2026/123456/07
  • Registered Address: 1 Shap House, Century City, Cape Town, 7441
  • Postal Address: PO Box 12345, Century City, Cape Town, 7441
  • Information Officer: Wesley (CTO)
  • Email: support@shapza.co.za
  • Phone: +27 12 345 6789
3. Applicable Legislation

Shap ZA processes information in accordance with the following legislation:

  • Promotion of Access to Information Act, 2 of 2000 (PAIA)
  • Protection of Personal Information Act, 4 of 2013 (POPIA)
  • National Land Transport Act, 5 of 2009 (NLTA)
  • Consumer Protection Act, 68 of 2008 (CPA)
  • Electronic Communications and Transactions Act, 25 of 2002 (ECTA)
  • Children's Act, 38 of 2005
  • Basic Conditions of Employment Act, 75 of 1997 (BCEA)
  • Labour Relations Act, 66 of 1995 (LRA)
4. Categories of Records

The following categories of records are held by Shap ZA:

4.1 Company Records
  • Memorandum of Incorporation and founding documents
  • Board meeting minutes and resolutions
  • Shareholder register
  • Annual financial statements
4.2 Client and Passenger Records
  • Account registration data
  • Trip history and transaction records
  • Bid proposals and acceptance records
  • Communication history including safety alerts
4.3 KidSafe Records
  • Enrollment forms and parental consents
  • Child profile data (name, DOB, school, medical)
  • PIN verification records (hashed)
  • Emergency contact information
4.4 SeniorAssist Records
  • Enrollment forms and consents
  • Medical information and medication records
  • Mobility and accessibility requirements
  • Family / enroller contact information
4.5 Driver Records
  • Driver profiles and PDP documentation
  • NCPR vetting results
  • Vehicle registration and roadworthy certificates
  • Trip and earnings history
4.6 Personnel Records
  • Employment contracts and HR records
  • Payroll and tax documentation
  • Training and performance records
5. Request Procedure

Requests for access to records must be made in writing using the prescribed PAIA Form C and submitted to the Information Officer. The procedure is as follows:

  1. Complete PAIA Form C (available on request).
  2. Provide sufficient detail to identify the record requested.
  3. Indicate the form of access required (copy, inspection, or transcription).
  4. Submit the request to the Information Officer via email or registered post.
  5. The Information Officer will respond within 30 days (extendable by a further 30 days under certain circumstances).
  6. Access may be granted, refused, or deferred in accordance with PAIA grounds for refusal (Sections 62–78).
6. Fees

Requests for access may be subject to the prescribed fees as published in the PAIA Regulations (GN R187 in GG 41611 of 2 May 2018):

  • Request fee: R50.00 (payable on submission).
  • Access fee: R1.10 per page (photocopying) or R5.00 per A4 page (printout).
  • Reproduction fee for audio/visual: actual cost.
  • Search and preparation: R30.00 per hour (capped at 8 hours).
7. Refusal of Access

Access to records may be refused on the grounds set out in PAIA, including: mandatory protection of privacy of third parties (Section 63), commercial information (Section 64), confidential information (Section 65), safety and security (Section 66), and legally privileged information (Section 67).

8. Remedies

If a request for access is refused, the requester may lodge an internal appeal with the Information Officer within 30 days of the refusal, or apply to the Information Regulator for mediation. Alternatively, the requester may approach the High Court for judicial review.

9. Contact

Information Officer: Wesley (CTO)
Shap ZA (Pty) Ltd
support@shapza.co.za
+27 12 345 6789
1 Shap House, Century City, Cape Town, 7441

Information Regulator:
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
justice.gov.za/inforeg

This PAIA Manual is published in compliance with Section 51 of PAIA, as amended by POPIA. Last updated: June 2026.